FAQ'S

1. What is the status of my order?
After placing your order, you’ll receive a confirmation email with your order details. Once your order is shipped, we’ll send another email with a tracking link so you can monitor your delivery.
You can also check your order status anytime from the “Order History” section on your account page.

2. Can I change my order?
Yes — you can modify your order as long as it hasn’t been processed for shipping.
To request a change, please contact our support team through the “Contact Us” form or the Live Chat option on our website.

3. Do you accept returns?
Returns & Exchanges
Yes, we do accept returns if the following conditions are met:

  • The item was purchased from our online store.

  • The item has not been used or damaged.

  • The item is returned in its original packaging with all tags intact.

  • The return request is made within 7 days of delivery.

To initiate a return or exchange, please reach out to us via the “Contact Us” form or the Chat Box. Our support team will respond as soon as possible.

4. How do I cancel my order?
Orders can only be canceled within 72 hours of purchase.
After this period, production and shipping processes begin, and cancellations are no longer possible.
If you wish to cancel within 72 hours, please contact us immediately.
Note: Orders placed incorrectly or with wrong items should be reported as soon as possible.

5. How do I track my order?
Once your order has been shipped, you’ll receive an email and SMS notification with tracking details.
Simply click the tracking link provided to monitor your shipment in real time.

6. Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, we can update your delivery address.
Please contact our support team through the “Contact Us” form for assistance.

7. Is it safe to use my credit/debit card on this website?
Absolutely. We use secure third-party payment processors that are PCI-compliant, ensuring your card details are stored, processed, and transmitted safely using industry-standard encryption technology.
For any additional payment concerns, feel free to contact our support team.

If you have any other questions, don’t hesitate to reach out to us via our Live Chat or Contact Us page — we’re always happy to help!